personalised shopping bags, personalised dog toy box & home decor
personalised shopping bags, personalised dog toy box & home decor
We aim to dispatch home decor orders within 48 hours of ordering. For orders requiring personalisation then please allow up to 7 working days before dispatch, We currently have a high order volume as we head towards Christmas . If an order is urgent then please contact us and we will see what we can do to help. We will contact you to advi
We aim to dispatch home decor orders within 48 hours of ordering. For orders requiring personalisation then please allow up to 7 working days before dispatch, We currently have a high order volume as we head towards Christmas . If an order is urgent then please contact us and we will see what we can do to help. We will contact you to advise once your order is on the way. We use Royal Mail or My Hermes to deliver our orders.
Our standard delivery cost is £3.50 and orders take approx 3-5 days to arrive once we have shipped. Please contact us if you would like to enquire about an express service and we will be able to give you a price.
We currently only deliver to the UK. Remote UK postcodes (Some outer islands) will require a surcharge and we will contact you in the event that the delivery postcode falls into this surcharge category. We will notify you with the extra cost and will ask you to confirm before going forward with your order.
Please contact us at customerservice@labelandstore.co.uk if you would like to enquire about delivery cost prior to ordering.
We do offer free local delivery to postcodes near us, please only tick this option if the delivery address falls in the postcodes stated . Please contact us if you require further information or would like to arrange this service.
We also offer free shipping for orders over £50.
We would love you to be happy with your purchase but for any reason you would like to return your item then this can be done within 14 days of your dispatch date.
This does not apply to items which have been personalised/customised at your request. We are unfortunately unable to refund these items.
Please contact us to request a return. Re
We would love you to be happy with your purchase but for any reason you would like to return your item then this can be done within 14 days of your dispatch date.
This does not apply to items which have been personalised/customised at your request. We are unfortunately unable to refund these items.
Please contact us to request a return. Return items are at your cost. Please ensure the item is unused and in the same condition that you received it. Please also return it to us in the original inner and outer packaging. We are unable to take responsibility for items lost in the post, so it is advisable to return items to us using a tracking method.
Your statutory rights are not affected by this policy and in the event of items arriving damaged then please provide photo's so this can be followed up with the delivery company. Damaged items need to be reported to us within 24hours of delivery.
Email us at customerservice @labelandstore.co.uk for return enquiries.
Once an order has been placed we are unable to cancel the order.
If you have made a mistake on a personalised/customised order then advise us ASAP and we will see what we can do to help and if we are able to change the order before processing.
We are unable to guarantee we will be able to accept changes but we will do all we can where possible.
Contact us at customerservice@labelandstore.co.uk